Free shipping for orders P5,000 and up. Payments accepted: credit card, bank deposit, GCash. We are accepting orders during MECQ, but there might be some shipment delays. 

FREQUENTLY ASKED QUESTIONS

**COVID Prevention Policy**

Due to the extended community quarantine, please expect a possible delay in the delivery of your package. We are implementing new safety and sanitation guidelines company-wide to ensure that our employees are protected and that your orders and handled with extra care. We also encourage you to wipe down your packages as a precautionary measure.

1. Placing an order online

You can explore products online by new arrivals or by choosing a product category. Refine your search by filtering by Brands, Product Category or Color. When you have made your selection, add the product to your shopping cart. You can review your shopping cart and proceed to checkout from the icon on the top right-hand corner of the page. To complete your purchase, simply enter your shipping, billing and payment details. 

2. Product information and sizes

Our online store offers a wide selection of products from the season’s collections and our selection is regularly updated. If the item you are looking for is not currently available online, we invite you to visit our Store Listing page and to contact your nearest store to discover similar products. You may also visit our size guide for each brand to help determine the best fit.

3. Payment options, invoices and tax

We accept the following forms of payment:

a. Mastercard, Visa, Amex, Discover, Unionpay credit cards through Paypal, without the need to have a Paypal account.

b. Pay with your Paypal account, if you have one

c. Bank deposit – BDO and BPI

d. GCash

f. Cash On Delivery

This website features state-of-the-art security systems to encrypt and protect your payment details, guaranteeing the total security of all transactions. The charge will be in the same currency as the prices you see at checkout (Philippine Peso). The order total includes the sales tax amount. You will not need to pay any extra duties or taxes at delivery if shipped within the Philippines. You will receive an invoice with the billing details entered at checkout for every order placed on the website. Shipping fee is added upon checkout.

4. Order confirmation

The order will be confirmed when we send the confirmation email for each shipment to the email address you provided. The email(s) will contain a confirmation and summary of the order in relation to each product such as: product description and the total price of the order and any shipping costs. Taxes are inclusive in the indicated price.

5. Modifying your order

Should you need to modify your order, please contact us as soon as possible. After the order has been shipped out for delivery, it can no longer be modified. For security reasons we cannot change the shipping and billing address. If you notice any mistakes or need to request minor modifications, please let us know and we will do our best to provide assistance.

6. Shipping Fees

Area Coverage

Weight

 Shipping Fee

Metro Manila

up to 4kg

              200.00

Metro Manila

5-6kg

              270.00

Luzon (except Metro Manila)

up to 4kg

              280.00

Luzon (except Metro Manila)

5-6kg

              350.00

Visayas & Mindanao

up to 4kg

              380.00

Visayas & Mindanao

5-6kg

              480.00

Pick Up at Original Penguin Trinoma

no minimum

 Free

Pick Up at Original Penguin Mall of Asia

no minimum

 Free

Pick Up at Original Penguin Glorietta

no minimum

 Free

Pick Up at Original Penguin Shangri-La

no minimum

 Free

 

7. Shipping Lead Time

Shipping lead time for within Metro Manila will be estimated at 1-3 business days. For outside Metro Manila, shipping delivery will be estimated at 5-7 business days. 

*In light of the community quarantine, delay may be expected during shipping. Once quarantine is lifted, shipping dates will be adjusted accordingly.

8. Pick Up In Store Option

Customers may opt to have their items shipped and picked up at selected monobrand stores. Shipping costs will therefore be waived for the customer. Store pickups are limited to the following branches: Original Penguin SM Mall of Asia, Original Penguin Glorietta or Original Penguin TriNoma, Original Penguin Shangri-La. Customer is allowed to open and fit the package at the store for their convenience. They may opt to change their item once upon receiving their package. Item can be changed for other brands or products available at that mall branch.

During the enhanced community quarantine (ECQ) period, store pickups are unavailable. Should you still wish to have your item picked up at our store, your package will be shipped to the respective branch once they have resumed operations.

9. Gifting Option 

Giving the merchandise as a gift to your loved one or friends? Just put a note saying it is a gift and your dedication (if available) under the ADD AN ORDER NOTE section of your Shopping Cart. 

10. Use of Online Anthem Gift Cards

Anthem Gift Cards sold in this website can only be used /applied for purchases on the website. They cannot be used in our physical boutiques. 

11. Require further assistance?

You can contact Client Service through these channels from Mondays to Fridays; 9:00am until 5:00pm. 

Email us: hello@anthem.com.ph

Live Chat online at: www.anthem.com.ph

Facebook Messenger: AnthemGroupPH

Instagram message: anthemgroupph